Frequently Asked Questions

Please read these carefully before contacting us, as the answer to your question might already be in there!

When you come in-clinic for your test, you need to bring:

  • The QR code you received in your confirmation email
  • Your passport or ID
  • A face mask

In-clinic tests

  • Next-day PCR: Next day by 6PM
  • Same-day PCR: Same day by midnight (if you get tested before 3PM only)
  • Ultra Rapid PCR: 3 hours (if you get tested before 6PM only)
  • Lateral Flow Antigen Test (Fit to Fly / Day 2): Within 1 hour
  • PCR Day 2 / Day 8: Next day by 6PM

Home tests

  • Home PCR Test: Within 24 hours from the arrival of your sample at the lab
  • Home PCR Day 2 / Day 8: Within 24 hours from the arrival of your sample at the lab
  • Home Lateral Flow Antigen Test (Fit to Fly / Day 2): 2 hours from receipt of picture (8AM to 8PM only)

Yes, you can come to the clinic, for instance if you are doing your 10 day quarantine and need to do your Day 2 or Day 8 test in-clinic.

Please read Section 7 of our Terms and Conditions for information to see if you are eligible to get a refund for your test.

You can change your booking via the link included in your confirmation email. If you are unable to change your booking, come to the clinic at any time with your QR code and your ID or passport.

Yes, we deliver results on time even on weekends.

Yes, as we are on the Governement’s list of providers and are UKAS accredited. You can book in-clinic tests or order your Day 2 and/or Day 8 tests at your home.

Still need to contact us?

LATERAL FLOW TEST INQUIRIES

Click here if you have a question about your Lateral Flow test.

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REFUNDS

Click here if you have a question about your refund.

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BOOKING

Click here if you want to confirm or change your booking.

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RESULTS

Click here if your results are late or if you have a question about your results.

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I’M A BUSINESS/PARTNER

Click here if you have a business enquiry or need to place an order as a partner.

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MY DELIVERY

Click here if you have a question about your home kit delivery.

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