Question about my results

Your results will be sent via email.

In-clinic tests

  • Next-day RT-PCR: next day at 8PM
  • Same-day RT-PCR: same day by midnight (only if you get tested before 3PM)
  • Ultra Rapid RT-PCR: 3 hours (if you get tested before 6PM)
  • Day 2&8 / Day 2 / Day 8 tests: next day at 8PM

Home tests

  • Home Kit: Within 24 hours from arrival of your sample at the lab
  • Day 2 / Day 8: Within 24 to 48 hours from arrival of your sample at the lab

If your result is late, please start by checking your junk email. If it is not there, contact us via the form below and we will find out what happened. Please make sure that your result is really late before contacting us.

The password is the first 3 letters of your last name followed by your date of birth. It should be in your email. For example, if your name is SMITH and you were born on 01/03/1970, your password would be SMI01031970.

Please note that you only get your invoice with the results, not before. If your invoice is not there and you absolutely need it, please get in touch with us and we will send it ASAP.

See our full FAQ here.

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If you have an urgent question, you can call us on 0203 885 0078 Monday to Sunday from 9AM to 7PM.