Question about my delivery

If we have a Bank Holiday on a Monday, and the patient orders between Friday 1PM and Tuesday 1PM, the package will be sent by us on Tuesday and received on Wednesday.

If we have a Bank Holiday on a Friday, and the patient orders between Thursday 1PM and Monday 1PM, we will send it on Monday and they will receive it on Tuesday.

When your package was prepared, we sent you an email containing your tracking link. Please check it regularly for update from our courier.

If your package should be with you but still isn’t, please go back to your tracking link. It can happen that the address is incomplete and our courier is unable to deliver. If this is the case it will say so on your tracking and you will be able to call them and reschedule.

If this is the case, please contact our courier as soon as possible. They might be able to send you a picture of where the package was sent and they are the best placed to help you if it was misdelivered.

Please note that when you send your samples via post , you will need to allow postal service time which can take up to 24hrs during the week. We do not receive any samples during weekends. Once we receive your samples at the laboratory, counting from then you will have the results within 24 hours via email.

Please note that if there is a Bank Holiday on a Monday and you send your package on Saturday or Sunday you could only get your results on Wednesday or Thursday. 

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If you have an urgent question, you can call us on 0203 885 0078 Monday to Sunday from 9AM to 7PM.